Privacy Policy

last updated on 16th November 2016

This is the ServiceBus360 Privacy Policy. We at Kovai Limited, the provider of ServiceBus360, take your privacy very seriously. Kindly read this privacy policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use your personal data. This policy applies to information we collect about

visitors to our website at www.servicebus360.com

people whose companies do business with us or register for use of our software or our services (together referred to in this policy as “our service”).

1.The information we collect about you

When your company registers for our service, we collect the following personal information from you:

1.1 name;

1.2 postal address, email address, telephone number and the commercial entity you work for;

2.How we will use the information about you

We gather this information to allow us to process your registration, process any requests you may make for our services, provide our services, and deal with any support issues. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to the conduct of your account and the provision of our services in general. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you as an individual. From time to time, we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve our services. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our services.

3.Marketing

We may also wish to provide you with information about special features of our service and/or provide you with related information from third parties that we think may be of interest to you. If you prefer not receive this information, please send a blank email message to support@servicebus360.com. If you agree to us providing you with marketing information, you can always opt out at a later date.

4.Our use of cookies and other information gathering technologies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function if you remove cookies from your browser.

As is true of most websites, we gather certain non-personally identifiable information from visitors to our website automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, click stream data and other fields.

We use this information to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

5.How we protect your information

We use a variety of industry-standard security technologies and procedures to help protect your personal data from unauthorised access, use, or disclosure. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

6. Payment Processing for ServiceBus360

All payments made in respect to our ServiceBus360 Service will be processed by a third party credit card processor, currently Stripe. Stripe encrypts all payment transactions. All such transactions will be governed by the Stripe privacy policy at https://stripe.com/gb/privacy.

7.Overseas transfers

The information you provide may be transferred to countries outside the European Economic Area (‘EEA’) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information, you consent to these transfers for the purposes specified above.

8.Access to your information and updating/correcting your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to support@servicebus360.com. We may make a small charge for this service (up to $10). We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to support@servicebus360.com. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

9.Sale of business

If our business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

10.Your consent

By submitting your personal information, you consent to the use of the information as set out in this policy.

11.Changes to privacy policy

We keep our privacy policy under regular review. If we change our privacy policy, we will post the changes on this page, and place notices on other pages of the website so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated on 15th November 2016.

12.How to contact us

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please send an email to support@servicebus360.com. Kovai Limited is a limited company registered in England and Wales under company number 06976607, whose registered office is at Planwell House, LEFA Business Park, 2nd Floor, Planwell House, Edgington Way, Sidcup, Kent, DA14 5BH

13.Links to other websites

Our website contains links to other websites. This privacy policy only applies to this website. Therefore, when you link to other websites, you should read their own privacy policies.