Privacy Policy

last updated on 24th May 2018

This is the ServiceBus360 Privacy Policy. We at Kovai Limited, the provider of ServiceBus360, take your privacy very seriously. Kindly read this privacy policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use your personal data. This policy applies to information we collect about visitors to our website at www.servicebus360.com, people whose companies do business with us or register for use of our software or our services (together referred to in this policy as “our service”).

1. The information we collect about you

When your company registers for our service, we collect the following personal information from you:

1.1 name;

1.2 postal address, email address, telephone number and the commercial entity you work for;

2. How we will use the information about you

By registering on the online form page and providing the information in this form, or providing your personal information via other channels like chats and emails, you consent to Kovai’s collection and storage of your personal information provided. When you complete this Registration Form, you understand and agree that Kovai may process and share your Personal Information that you provide for the following purposes:

    • To grant you access to services and solutions offered by Kovai;

    • To send you emails, promotions and marketing materials related to Kovai products, events, activities and offerings;

    • To be contacted by a Kovai sales person;

    • To send you information about the products and services that you have purchased from us or other product offering from the company.

    • To authorize the transfer of your Personal Information to Kovai authorized third parties for the purpose of delivering Kovai’s services and solutions to you and for direct marketing purpose.

    • To provide you content and venue details on a webinar or event you signed up for.

    • To reply to an email or other web forms/chats you have initiated and/or submitted

    • To perform contractual obligations such as order confirmation, license details, invoice, reminders, and similar. The contract may be with Kovai directly or with a Kovai partner

    • To contact you to conduct surveys about your opinion on our products and services.

    • To provide response to any support service request from you.

3. How long do we keep your personal data?

We store personal data with industry standard encryption techniques for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes. This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. Please read our GDPR compliance.

4. Marketing

We may also wish to provide you with information about special features of our service and/or provide you with related information from third parties that we think may be of interest to you. If you prefer not receive this information, please send a blank email message to support@servicebus360.com. If you agree to us providing you with marketing information, you can always opt out at a later date.

5. Our use of cookies and other information gathering technologies

Kovai uses cookies to make interactions with the Company’s Web sites easy and meaningful. When you visit one of the Company’s Web sites, Kovai (or one of our third parties service provider’s) servers send a cookie to your computer. Cookies are pieces of information that a Web site transfers to your hard drive to store and sometimes track information about you. Most Web browsers automatically accept cookies, but if you prefer, you can change your browser settings to prevent that and your help screen or manual will tell you how to do this. However, you will not be able to take full advantage of our Web sites, Software or Services if you do so.

Kovai uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.

Cookies allow the company to recognize and count the number of visitors and to see how visitors move around our Web sites when they are using it. This helps us for our legitimate purposes to improve the way our Web sites work, for example, by ensuring that users are finding what they are looking for easily. Cookies are also used to recognize you when you return to our Web sites.

6. How we protect your information

We use a variety of industry-standard security technologies and procedures to help protect your personal data from unauthorised access, use, or disclosure. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

7. Payment Processing for ServiceBus360

All payments made in respect to our ServiceBus360 Service will be processed by a third party credit card processor, currently Stripe. Stripe encrypts all payment transactions. All such transactions will be governed by the Stripe privacy policy at https://stripe.com/gb/privacy.

8. Access to your information and updating/correcting your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to support@servicebus360.com. We may make a small charge for this service (up to $10). We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to support@servicebus360.com. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

9. Sale of business

If our business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

10. Your consent

By submitting your personal information, you consent to the use of the information as set out in this policy.

11. Compelled Disclosure

Kovai reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights, protect your safety or the safety of others, investigate fraud and/or to comply with a judicial proceeding, court order, legal process or other governmental authority; provided, however, that unless prohibited by law, Kovai will use its reasonable efforts to give you notice to enable you to seek a protective order or take other appropriate action.

12. Privacy and Children

Kovai Web sites do not offer information intended to attract children. Kovai does not knowingly solicit personal data from children under the age of 16.

13. Processing Data Outside of European Economic Area (EEA)

Kovai may store, process and/or transfer personal data to countries outside of the EEA (including countries where the European Commission has not made a decision of an adequate level of protection of personal data), especially to India. Personal data can also be processed by staff operating outside the EEA who work for the Company. Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this data processing arrangement. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. If you do not agree to this procedure you should not use our Software and Services. By using Software and Services, you consent to Kovai’s transferring your information to countries outside your own and the EEA, if necessary, for the business purposes as outlined above.

14. Changes to privacy policy

We may update this Privacy Statement to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

15. How to contact us

Questions regarding this Privacy Statement or requests to access, update or delete Your Personal Information should be directed to support@servicebus360.com

16. Links to other websites

Our website contains links to other websites. This privacy policy only applies to this website. Therefore, when you link to other websites, you should read their own privacy policies.