Fair Usage Policy

Effective Date
January 30, 2017.

As part of our commitment to providing a high-quality, fast and reliable service, ServiceBus360 has a Fair Use Policy (also referred to as the FUP) for its Software as a Service (SaaS) Products, specifically:

Entity Monitoring
Send Events for Event Hubs

The FUP contains guidelines for customers’ use of the ServiceBus360 SaaS product to ensure that each customer has a consistently high-quality experience. ServiceBus360 takes measures to ensure usage is within reasonable parameters and in accordance with the license.

Why do we have a Fair Usage Policy?

ServiceBus360 SaaS products offer a multi-tenant service. This means that our products are used concurrently by a number of subscribers. If a single customer places very high demands on the service then it is possible that this will affect the experience for other users.

The vast majority of our customers use their service considerately and their usage levels during peak hours don’t disproportionately affect the shared network and service capacity. Even though only a very small number of our customers may use the service inappropriately, their activity has the potential to affect the service for others. Our Fair Use Policy manages the inappropriate use and makes sure the service can be used fairly by everyone.

The Fair Usage Policy

Usage of ServiceBus360 SaaS products is monitored on a continuous basis. Only customers that consistently generate exceptionally high load over a sustained period of time will be affected by the ServiceBus360 FUP. This is currently defined as per the limits detailed below, although ServiceBus360 reserves the right to amend these limits.

1. The FUP covers the use of ServiceBus360 SaaS products

1.1 Usage of the ServiceBus360 SaaS products is charged monthly or annually on a per-customer basis

1.2 Fair Usage of the product is defined in terms of the number of units purchased based on pricing tier

1.3 The FUP is governed based on limits defined in pricing tier

2. If a customer repeatedly exceeds this FUP ServiceBus360 reserves the right to restrict service or levy charges for excessive usage

Extenuating Circumstances

ServiceBus360 understands that customers will occasionally have very high volumes of traffic outside of normal usage patterns. In those cases where this traffic can be predicted ServiceBus360 request to be informed with as much notice as possible to ensure that service delivery remains consistently high.

Changes to the Fair Usage Policy

This Fair Usage Policy may be updated from time to time, and the latest version of the document will be made available by ServiceBus360 on the support portal: https://assist.servicebus360.com